Frequently Asked Questions

Frequently Asked Questions

1.
Question:
What benefits do I get if I register AlbumWeb?

Answer:
After registration you will:
+ have the right to use AlbumWeb after the 30-day trial period
+ be able to get all minor program updates of AlbumWeb for free!
+ not see the nag screens;
+ receive technical support;
and many more!

2.
Question:
When I create galleries with an unregistered version of AlbumWeb,it contains the text "Created with AlbumWeb ...". If I register the program, will this text be eliminated?

Answer:
Yes, this text will be removed after you register your copy of AlbumWeb.

3.
Question:
How can I register AlbumWeb ?

Answer:
Please open this page

4.
Question:
How can I correctly upgrade AlbumWeb from any previous version to
the new one and can I work with my projects, created with previous version
of AlbumWeb?

Answer:
Download new version of AlbumWeb and install it into the folder, where
previous version is installed.
Notes:
+ All your settings will be saved;
+ You can work with projects created with previous versions of AlbumWeb.
+ Import your themes that you create in the old version of AlbumWeb.

5.
Question:
I bought AlbumWeb v3.xx. Will I continue to receive free upgrades of AlbumWeb ?

Answer:
Yes, the AlbumWeb licence entitles you to free minor updates (3.xx). This means you can use any minor 3.x versions of AlbumWeb.

6.
Question:
If I lose my registration key, whom do I contact?

Answer:
You should contact sales@photoactions.com and provide the name of the person who registered AlbumWeb and the Order #. If you can provide this information then your registration key will be sent to you within one business day. If you can't provide the Order # then some additional time will be required to research the order.

7.
Question:
Where can I see some examples of galleries created with AlbumWeb?

Answer:
You can find our test galleries at http://www.photoactions.com/webalbum/samples/

8.
Question:
Can I put my own galleries, created with AlbumWeb, to CD-ROM?

Answer:
Yes, of course!

9.
Question:
How can I make my gallery starts just after inserting CD into the drive?

Answer:
Use "Build autorun CD" feature and then burn outputs to CD.

10.
Question:
I have added some videos to my album but can't see preview ?

Answer:
To build preview AlbumWeb use Microsoft DirectShow filters. So you
don't have filter for your video clip format.
You can find some packs of filters for popular video formats here:
http://www.codecguide.com

11.
Question:
I get an "connection error" message when I try to upload the photo album to my FTP server, what is wrong?

Answer:
Make sure that you have entered a valid FTP address, username, and password. Some servers are case sensitive, so keep this in mind.

12.
Question:
I was able to connect to the FTP server, but could not UPLOAD the files. What could cause this?

Answer:
Your FTP directories are probably incorrect. The subdirectories should be relative your FTP home path. So if you log into a server and your home directory is /smith, you need to specify subdirectories relative to this.

13.
Question:
I was able to connect to the FTP server and upload all files, but the photo album does not look right or contains invalid links. What went wrong?

Answer:
There is a good chance that your HTTP settings are invalid and do not parellel your FTP settings.
If you use an ISP such as AOL, Mindspring, Msn, etc, then you probably have a personal directory that was created for your account. You will need to include this personal directory when specifying subdirectories for the HTML subdirectories.
Example: html directory: /jsmith/albums/html
If this is not the case then use /albums/html

14.
Question:
How do I set up the subdirectories for the FTP and HTTP settings?

Answer:
Ftp address for publish - ftp.hometown.aol.com/jsmith/albums/
Remote URL for browse - http://members.aol.com/jsmith/albums/

15.
Question:
The upload failed but some files were uploaded correctly. Why did this happen?

Answer:
It is possible that you dropped your connection in the middle of your upload for some unknown reason. If this problem persists, check to see if you have exceeded your disk quota.

16.
Question:
When I preview the photo album, AlbumWeb loads FireFox. How do I load Internet Explorer instead?

Answer:
Run Internet Explorer, and select "Internet Options" from the main menu. Select the "Programs" tab. Now enable the option, "Allow IE to check to see if is the default browser." Once this is done, shutdown IE and start it up again. It will ask you if you want IE to be your default browser. Answer yes.

17.
Question:
How do I go about arranging the photos in the photo album?

Answer:
There are two ways to do this. Firstly, you can drag and drop the files in the target listbox (the leftmost listbox). This feature will allow you to drag and drop multiple files. Alternatively, you can reorder the photos using the arrow buttons.

18.
Question:
What are the system requirements?

Answer:
Minimum Spec: Pentium-100 (or similar AMD/Cyrix), 16 Mb RAM, 1 Mb Video card

Recommended Spec: Pentium-IV 2800 (or similar Athlon), 512 Mb RAM, 16 Mb Video card, Sound card.

19.
Question:
Can I synchronize thumbnails page with image page when frames are used?

Answer:
Yes, you can. Insert following code to the image page html-template after </body> tag.

<script language="JavaScript" type="text/javascript">

</script>